Frequently Asked Questions?
What is the disclaimer on your website?
Where can I find information on your ingredients?
Why doesn't Flint River Ranch sell in retail stores?
What is the best recipe for my dog who has food allergies?
What is the best recipe for my puppy - what is puppy adult recipe?
When is my order going to arrive?
Is there a FRR Distributor near me?
What is the shelf-life of Flint River Ranch?
How do I place an order?
Please place your order on-line. Our ordering system and shopping cart are secure. We process all payments via PayPal Merchant Services. Paypal's strict processing standards keeps your credit card information safe and secure. We do not take phone orders so that your personal information is never in our hands or in our computer systems. When you place your credit card information in our shopping cart, it is encrypted so that it can not be "hacked" or stolen during or after your transaction. We never have possession of or see your credit card information in our records and neither can anyone else. This is far safer than you giving a stranger your credit card number over of the phone. PayPal has more than 2,000 people working on trust and safety issues to keep both the marketplace and the PayPal service secure.
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What is the disclaimer on your website?
Flint River Ranch is sold through distributors like myself. Every website operating on the internet is owned an operated by an independent FRR distributor. Flint River Ranch's policy is that all distributors place this disclaimer on their website so that customers understand who we are and that our policies may differ from theirs and that each distributor's website policies may differ from each other. When you place your order on our website, we process your order by placing it immediately with Flint River Ranch so that it will be shipped fresh to you within 2 to 5 business days in most cases. We have been an independent distributor with Flint River Ranch for over 15 years and know their products and their company very well. Our customers satisfaction, from shopping experience to order receipt and product freshness is our priority.
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Where can I find information on your ingredients?
Each product has and Ingredients/Analysis link feature so you can view the details for each recipe. Simply visit the Dog or Cat food page and click the link below the
recipe you are interested in.
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Why doesn't Flint River Ranch sell in retail stores?
Flint River Ranch is sold through distributors so that customers can have a more personal experience with a knowledgeable representative. All distributors have a thorough
understanding of the company as well as the products so that your questions can be comprehensively answered. Also, by purchasing through distributor's on-line stores, your order is then drop-shipped fresh from a Flint River Ranch warehouse closest to you. This ensures your pet receives a fresh, tasty bag of food each time rather than a bag that may have been sitting on a pet store shelf for months.
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Who is Flint River Ranch?
Flint River Ranch is a private company owned by Jim Flint. The total story spans the reality test of forty years of personal business experience and includes the wisdom, advice, insights, inspiration, dedication and contributions of many people.The business was first structured to provide the very finest cat and dog foods. Jim called upon some of the best talent in the industry, utilized the finest quality ingredients and carefully formulated the finest products available that sincerely contribute to the health and quality lifestyle of our family companions and can be honestly represented, with pride, to the marketplace. This goal was realized. Product was manufactured and delivered to the Riverside, California warehouse on Columbus Day, October 12, 1993 - A fitting date for our exciting business voyage into the future.
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What is the best recipe for my dog who has food allergies?
For many dogs, chicken and grains can be the culprit when it comes to food sensitivities. We highly recommend the Lamb/Millet/Rice Recipe and Fish and Chips Recipe as
these two formulas were created with allergies/sensitivities in mind.
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What is the best recipe for my puppy - what is the puppy/adult recipe?
Our Puppy/Adult Recipe (Original Recipe) is formulated for all stages of life. It is recommended for growing pups as well as active adult dogs. Our other recipes work well for puppies as well and might work best for pups or breeds who might be showing a sensitivity to wheat and/or chicken.
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When is my order going to arrive?
Good weather permitting, most orders that are placed early in the day, early in the week, will arrive that week - usually within 2 to 3 business days. Inclement weather can cause delivery delays as will Holidays. Flint River Ranch delivers via UPS and so no weekend deliveries are available. Please take this into account when placing your order or calculating when you need your order to arrive. New customer's orders may take an extra few days depending on product ordered. Samples and discounted items take longer. Also, please keep in mind that many items will ship separately and arrive on separate days (within a few days of each other.)
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Is there a FRR Distributor near me?
No need! While there most likely is, when you place your order here, it will be processed immediately and shipped from the Flint River Ranch warehouse closest to you!
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What is the shelf-life of Flint River Ranch?
Please keep in mind Flint River Ranch is naturally preserved. The shelf-life under optimal conditions is about 6 months. It can be frozen for longer storage - up to an additional 6 months if packaged properly.
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How should I store my pet's food?
Avoid storing dry food in damp basements, bathrooms or laundry rooms, since moisture encourages the growth of mold. If possible, keep dry food in its original bag and place inside another clean, dry, container with a snug lid to keep out light, air, rodents, and insects.Back to Top
What if my dog/cat does not like Flint River Ranch?
30-day Return Policy: GUARANTEE! If you are not satisfied with your Flint River Ranch product, you can return your purchase within 30 days for a full product refund. Flint River Ranch must be contacted within those 30 days to be informed of your intention to return these products in order to qualify for a full product refund. Product must be shipped; postage paid, to the FRR facility assigned to receive your return by the Call Center. Please call 800-354-6858.
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How much should I feed?
If you are changing to Flint River Ranch food from another brand, please remember that food changes can upset a pet's digestive system. You should make the change gradually over 5-7 days by mixing the Flint River Ranch food with the brand previously used. Start with a mixture of 10% - 15% Flint River Ranch food, then increase the percentage of Flint River Ranch food by 10% - 15% each day until the transition is complete. Without the gradual transition from the other brand to richer Flint River Ranch food, pets may get upset stomachs and diarrhea. Don't try to speed the process by mixing a bag of each food together for a 50/50 mix and starting your pet on that. You and your pet may both be dissatisfied with the results. See our FEEDING GUIDELINE for more information.
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If you have a question about an order already placed, please visit our page - CONTACT US
