Contact Information

We take our customer care very seriously. While our aim is to make our website easy to understand, and navigate we know there are times when you may need a bit of assistance.
 

Please see some common answers to order and auto-ship questions below - this may save you an email or phone call.

 

Also, Please check our Frequently Asked Questions Page - This covers many topics and can often help you with your question - FREQUENTLY ASKED QUESTIONS

 

We have provided a number of ways for our Customer Care team to help you:

 

For Shipping, Sales Tax or Return information, please visit this link - SHIPPING/TAX/RETURNS

• Email Customer Service
• Auto-Ship Customer Service - (to change or check on your Auto-Ship) Please call 800-354-6858
• Telephone
• Fax

Cancellations/Changes: If you have just placed an order and need to cancel or change the order, please immediately email annarogo@msn.com. We do not keep your credit card number on file so please be prepared to place another order on-line once she confirms your request. We cannot guarantee cancellations or changes if the order has already been processed. Please see our Shipping Policy.

 

Auto-Ship Authorization Form:

Please visit this page to fill out and send form - AUTO-SHIP FORM

 

---

Telephone:

For your security we do not take orders over the phone. Please know that anyone you provide your credit card information to can possibly abuse it. Also, once input into their computer it is accessible to anyone who uses that computer. Unless you call Flint River Ranch directly, I do not advise you EVER place orders over the phone. For these reasons we have made sure that our website is as safe a shopping experience as there is available. We use encryption which means we cannot see your credit card information ever. Our site is PCI compliant as is required by all of the major credit card companies.

 

If you would like to fax us your order, please fill out our auto-ship form and fax it to the number located on that form. We will use Flint River Ranch's secure system to then place your order. That form will then be shredded at the end of the order process.  Go to Auto-Ship Form.

 

Customer Care Center

1-800-780-4302  - BEFORE YOU CALL -  Please read FREQUENTLY ASKED QUESTIONS and also view FAQ's below. This may answer your question and save you a call or an email.
Monday to Friday   8:00am to 5:pm (PST)

Saturdays, Sundays and federal holidays please leave a message.  A customer representative will contact you within 24 hours of the first business day.

 

---

FAX:

 

1-760-746-1558

 

Answers to frequently asked questions

 

Items Often Ship Separately - Flint River Ranch ships items from many warehouses across the country. Please do not be alarmed if your entire order did not arrive in the same shipment. If, however, all products do not arrive within 3 to 5 business days after the initial shipment, please email us.

 

Where's my order? - If it has been less then 5 business days, do not be alarmed. However, if after 7 business days your order has not arrived, please give us a call or send an email. Please remember Flint River Ranch does not deliver on weekends and Holidays. If you order on or near a weekend, chances are your order will not ship until the next Monday, unless Monday is a Holiday, and then it will ship on Tuesday. In most cases, when the weather is great and you placed your order early in the day and early in the week, your order will arrive within 2 to 3 business days.

 

Where's my order part 2? Did you receive a confirmation? - Sometimes customers forget to "SUBMIT" their orders. Please check your shopping cart before you call. If you did not receive a confirmation chances are your order did not go through.

 

Where's my order part 3? Did you order a discounted item? - Please check your email "Junk" folder and credit card statement. If Flint River Ranch determined you were already an established customer, then your credit card was refunded and your order was cancelled. We send emails asap to this effect with information on re-ordering but many times these go to junk folders so please check there.

 

I can't Log-In - Don't worry about it. Please place your order without logging in as we have made this feature optional so as not to hold up your ordering ability.

 

When is my next Auto-Ship or Please change or cancel my auto-ship - Please call Flint River Ranch directly at 800-354-6858. Leave a message if necessary or after hours and they will make the changes you need. Always ask for an email confirmation.

Flint River Ranch, Life's Abundance,  and BARF Raw Food. We ship to: Alabama, Arkansas, Arizona, California, Colorado, Connecticut, District of Columbia, Delaware, Florida, Georgia, , Iowa, Idaho, Illinois, Indiana, Kansas, Kentucky, Louisiana, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, Mississippi, Montana, North Carolina, North Dakota, Nebraska, New Hampshire, New Jersey, New Mexico, Nevada, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, West Virginia,Wyoming Flynt, Flint River Ranch,  River Ranch, flintriver, Official Flint River Ranch Site